Cancellation and Refund Policy

The service is provided electronically; no physical product is shipped. Your selected plan is activated in your organization immediately once the payment is confirmed, and the first monthly period starts. Your plan and the period end date are shown in the panel under Settings → Billing.

If your payment was confirmed but the plan is not active, write to hello@orqlabs.com; we will fix it or refund the amount.

Under Article 15(1)(ğ) and (h) of the Turkish Regulation on Distance Contracts, the right of withdrawal does not apply to services performed instantly in electronic form or started with the consumer's approval before the withdrawal period ends. At checkout you confirm explicitly, with a separate checkbox, that performance begins as soon as the payment is confirmed.

This does not prevent you from cancelling the subscription at any time or from getting a refund in the cases listed below.

1. 1Open Settings → Billing in the panel.
2. 2Use the option to cancel the subscription.
3. 3Your plan stays active until the end of the paid period. After that date nothing more is charged and the account moves to the Free plan.

If you cannot access the panel, send your cancellation request from the e-mail address registered to your account to hello@orqlabs.com. Moving to the Free plan does not delete your data; the Free plan limits apply.

• Upgrade: the new plan is activated immediately. The full difference between the two plans' monthly prices is charged at once (not prorated for the days left); the period end date does not change. The amount is shown at checkout before you confirm.
• Downgrade: a move to a lower plan takes effect at the end of the paid period. You keep your current plan until then; the difference is not refunded.

• The subscription renews every month: reminder e-mails with a payment link are sent starting 5 days before the period ends, and you pay on PayTR's secure payment page. Your card is never charged automatically.
• If a renewal cannot be charged or is not paid, your plan stays active for 7 more days. If no payment is made in that time, the account moves to the Free plan; your data is not deleted.

• A duplicate charge for the same period
• A charge of an incorrect amount or without your instruction because of a system error
• A paid plan that cannot be activated for reasons attributable to us
• The service becoming unavailable for reasons attributable to us; the amount for the period it could not be used is refunded

How to apply: write to hello@orqlabs.com with the payment date and amount. If the request is justified, the refund is initiated through PayTR to the card used for the payment within 14 days at the latest. How long it takes to appear on your statement depends on your bank. Refunds are not paid in cash or to another account.

• Unused days of a paid period or partial use (cancellations and downgrades take effect at the end of the period)
• Unused monthly limits and model budget; monthly limits reset every month and do not carry over
• Model usage with your own API key (BYOK) and fees of third-party services you connect (OrqLabs does not charge these)
• Accounts suspended or closed for breaching the Terms of Service

An e-Arşiv invoice (an e-Fatura for buyers registered for e-invoicing) is issued for every charge and sent to your billing e-mail within 7 days at the latest. When an amount is refunded, the related invoice is cancelled or corrected as required by Turkish tax law.

Contact us first at hello@orqlabs.com. Consumers may apply to the Consumer Arbitration Committees within the monetary limits announced each year by the Turkish Ministry of Trade, and to the Consumer Courts above those limits. For buyers who are not consumers, the courts and enforcement offices of Bursa have jurisdiction. Details are in the Distance Sales Agreement.