Terms of Service

These Terms of Service (the "Terms") apply between the company operating under the OrqLabs brand ("OrqLabs", "we") and the individual or legal entity that creates an account on the Platform (the "Customer", "you"). Company details are in the Contact section at the end of this page.

By creating an account, using the Platform or purchasing a plan you accept these Terms and the Privacy Policy. If you create an account on behalf of a business, you confirm you are authorized to bind that business to these Terms.

OrqLabs is software-as-a-service that lets you design no-code workflows and use AI agents to create and publish social media content, reply automatically on messaging channels, research and contact leads, run market and competitor analysis and SEO work, and track results with analytics data.

We may improve, change or remove features. We give reasonable advance notice of any change that materially reduces the core functionality of a paid plan. Features marked beta or preview are provided as is and may change.

• You must provide accurate, up-to-date information. The Platform is for businesses and people aged 18 or over.
• The person who creates an organization becomes its Owner and is responsible, on the organization's behalf, for its members' actions on the Platform.
• You are responsible for protecting your password, API keys and connected account access. Tell us at hello@orqlabs.com immediately if you suspect unauthorized access.
• Platform administrators may access your organization for security, support or legal reasons. Such access is recorded in the audit log.

• Plans (Free, Creator, Starter, Creator Pro, Pro, Agency, Enterprise) and their limits are published on the pricing page. Paid plans are sold as monthly subscriptions, charged in advance in Turkish lira (TRY) and renewed every month unless cancelled. There are no yearly plans.
• Payment is taken by credit or debit card through the licensed payment institution PayTR. Purchases, payments, renewals, cancellations and refunds are governed by the Distance Sales Agreement, the Pre-Information Form and the Cancellation and Refund Policy, which prevail on those topics.
• New organizations may receive a trial. If no paid plan is selected when it ends, the account moves to the free plan or is restricted.
• Each plan includes a monthly AI usage budget. The cost of agent runs is deducted from it at the model prices published on the Platform. When the budget is used up, new agent runs do not start and nothing is charged extra; for more usage you can upgrade your plan or connect your own API key.
• If you use BYOK, the AI provider bills you directly and that usage is not deducted from your OrqLabs budget.
• VAT is added to the prices of business plans; creator plan prices include VAT. We announce price changes at least 30 days in advance; they apply from the next renewal period.
• Fees paid for a period are not refunded for partial use. If you act as a consumer, your statutory consumer rights remain unaffected.
• If a renewal is not paid, your plan stays active for 7 more days; if no payment is made in that time, the account moves to the Free plan.

You may not use the Platform to:

• Send commercial electronic messages (email, SMS, WhatsApp) without the recipient's consent, breach anti-spam laws (e.g. CAN-SPAM, the ePrivacy rules, Turkey's Law No. 6563 and the İYS registry) or ignore opt-out requests
• Run spam, fake engagement, bot networks, account buying or automations designed to manipulate platform algorithms
• Breach the terms, developer policies or rate limits of connected platforms (Meta, X, LinkedIn, Google, TikTok, etc.)
• Create or publish content that is unlawful, deceptive, hateful, harassing, obscene or that infringes others' intellectual property or personal rights
• Impersonate people, generate fake reviews or testimonials, or spread misleading election-related content
• Collect or process personal data without a legal basis, or upload special categories of personal data
• Test the Platform's security, reverse engineer it, try to exceed resource limits or access other customers' data
• Pursue any purpose prohibited by the usage policies of the AI providers (Anthropic, OpenAI)

• Output is generated by probabilistic models and may be inaccurate, incomplete, outdated or similar to output produced for others. We do not guarantee that output is accurate or lawful, or that it achieves any particular result (sales, followers, traffic, etc.).
• You are responsible for reviewing output before it is published or sent, and for using approval steps where appropriate. If you enable automatic publishing or sending without an approval step, you are responsible for the consequences.
• Your instructions, brand details and strategy document directly shape the output. Do not use output as a substitute for professional advice in areas such as health, law or finance.
• The model you choose is used within your plan limits. If a provider retires a model, we may switch to an equivalent one.

Integrations are third-party services governed by their own terms. By connecting an account you authorize the Platform to act on that account on your behalf (e.g. publish posts, send messages, read metrics).

We are not responsible for outages, API changes, revoked access or permissions, or limits and sanctions applied by third-party platforms. Restrictions those platforms place on your account may affect the related features on the Platform.

• Customer Data belongs to you. We process it only to provide the service, keep it secure and meet legal obligations, in line with the Privacy Policy.
• When you process your own customers' personal data through the Platform, you are the controller and we are the processor. You are responsible for notices, consents and commercial messaging opt-ins. On request we sign a Data Processing Agreement (DPA).
• We do not use Customer Data to train models and do not sell it to third parties.
• We may use non-identifiable, aggregate usage statistics to improve the service.

All rights in the Platform, software, design, brand, logo and documentation belong to OrqLabs. During your subscription you receive a non-transferable, non-exclusive right to use the Platform in accordance with these Terms.

Rights in the content you upload and in Output belong to you to the extent permitted by applicable law. We may use suggestions and feedback you send us to improve the product without any obligation to you.

Each party keeps confidential any information learned through the service relationship that is marked confidential or is confidential by nature, uses it only for the purposes of these Terms and does not disclose it to third parties except where required by law. This obligation survives for 3 years after the agreement ends.

We use reasonable efforts to provide the Platform securely and without interruption, but we do not commit to a specific availability level unless a separate written service level agreement (SLA) is signed for the Enterprise plan. We announce planned maintenance in advance where possible.

Support is provided at hello@orqlabs.com and through the in-panel guides. Scope and response times depend on your plan.

• You can cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
• We may suspend your account or terminate the agreement for a material breach of these Terms, non-payment, unlawful use or situations that endanger the security of the Platform or other customers.
• After the agreement ends you have 30 days to export your data. After that, Customer Data is deleted and removed from backups within 90 days at the latest. Records we must keep by law (e.g. invoices) are handled separately.

To the fullest extent permitted by law, the Platform is provided "as is" and "as available". We give no express or implied warranty that the Platform will be uninterrupted or error-free, fit for a particular purpose, or that Output will achieve any particular business result.

Except for intent, gross negligence and liability that cannot be limited by law:

• We are not liable for loss of profit, data, goodwill, business interruption or indirect damages.
• Our total liability under these Terms is limited to the fees you paid us for the Platform in the 12 months before the event giving rise to the claim.
• We are not liable for the consequences of third-party platforms, AI providers or content published with your approval.

You are responsible for, and will hold OrqLabs harmless from, third-party claims and damages arising from your use of the Platform in breach of these Terms or the law, from content you publish, or from personal data you process.

We may update these Terms. We announce significant changes by email or in-panel notice at least 30 days before they take effect. Continuing to use the Platform after the change means you accept the new Terms; if you do not, you can cancel your subscription.

These Terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Istanbul (Çağlayan) have jurisdiction over disputes. If you act as a consumer, mandatory consumer protection rules of your country of residence remain unaffected.

• Entire agreement: these Terms, the Privacy Policy and any additional agreements signed by the parties (e.g. an Enterprise agreement or DPA) form the entire agreement. A signed additional agreement prevails in case of conflict.
• Severability: if a provision is held invalid, the remaining provisions stay in effect.
• Assignment: you may not assign your account or rights under these Terms without our written consent. We may assign our rights in a merger or acquisition.
• Force majeure: neither party is liable for delays caused by events beyond its reasonable control (natural disasters, war, epidemics, infrastructure or third-party service outages, etc.).
• Notices: we send notices to the email address on your account or through the panel.