E-commerce · 6 steps
WhatsApp order status assistant
Answers order, shipping and returns questions on WhatsApp around the clock: once the customer is verified by the order's phone number, or by the order number plus the order's e-mail or phone, it reads the order status, cargo company and tracking number from your connected store. It explains the returns policy from your knowledge base and hands refund requests, damaged items and anything it can't resolve to your team.
Required integrations
Messages it sends
Informational messages
Sends order, shipping, appointment or payment updates; no İYS consent is needed, but the text must not contain offers or promotion.
Budget cap: At most $0.5 per run
What this template does
This E-commerce template has 6 steps and is copied into your own project in one click; you then change the copy in the editor as you like. The AI agent doing the work: AI Chatbot. Who it's for: e-commerce.
Accounts you need to connect: WhatsApp Business (Cloud API) and Shopify. The budget cap is $0.5 per run; when the cap is reached, the remaining steps don't run.
When it runs
The workflow starts when a customer message arrives on your connected WhatsApp Business (Cloud API) channels.
How it works
- 01
Message received
Starts when a customer message arrives on a connected channel like WhatsApp or Telegram; e.g. so your chatbot answers automatically.
Auto-replies on WhatsApp, Telegram, Messenger and more.
- 03
If
Splits items into two paths by a condition: one if true, the other if not; e.g. a different message for leads scoring over 70.
- if yes → Hand off to human
- if no → Send message
- 04
Hand off to human
Passes the chat to someone on your team, silences the bot in that chat and alerts the team, e.g. when a customer complains or asks for a person.
- 05
Send message
Sends a message to one person on WhatsApp, Telegram, SMS and more, e.g. delivering a chatbot reply or an appointment reminder.
- 06
Send message
Sends a message to one person on WhatsApp, Telegram, SMS and more, e.g. delivering a chatbot reply or an appointment reminder.
Setup notes
- Account choices, message template names and consent rules for this template are covered step by step in the setup guide (in Turkish).
How to customise it
- Adjust the task text and inputs of the agent nodes to your brand and goal.
- If you want to check things before they go out, add a Request approval node before the step that sends something out.
- Change the per-run budget cap ($0.5) under Settings; with an economy model you can lower the cap too.
- Before activating it, test the workflow with Test run; the run panel shows every step's input and output.
Agents used
Frequently asked questions
Which e-commerce platforms does it work with?
The template is built on Shopify. You can also take the order event from WooCommerce, ikas, Ticimax, IdeaSoft, Shopier and Lemon Squeezy: change the trigger's account and event, then check the field names in the next nodes.
Do these messages need İYS consent?
No. Informational messages such as order, shipping, appointment or payment updates are not commercial messages and need no consent. If you add an offer, a discount code or promotion to the text, it becomes a commercial message and needs İYS consent.
Does the workflow wait for my approval?
This template has no approval step; once activated, the steps run automatically. You can add a Request approval node in the editor wherever you want to check things first.
How much does a run cost?
The template comes with a budget cap of $0.5 per run; when the cap is reached, the remaining steps don't run. The real cost depends on the model you choose and the number of items; you change the cap under Settings.
Can I use the template before connecting the accounts?
Yes. The workflow is still created; the affected node shows a warning during validation, and the warning disappears once you connect the account.
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