Messaging · 2 steps
Instant alert when the bot hands off
When the chatbot hands a conversation over to a person, you are alerted in the app, by email and on Slack, so the customer isn't left waiting.
Required integrations
No extra account is required.
What this template does
This Messaging template has 2 steps and is copied into your own project in one click; you then change the copy in the editor as you like.
You don't need to connect any extra account; the template runs on OrqLabs' own nodes.
When it runs
The workflow starts when Conversation handed to a person happens in OrqLabs.
How it works
- 01
Platform event
Starts when something happens in the panel; e.g. tell the team about a new lead, or retry when a post fails to publish.
- 02
Notify team
Sends your project team an in-app notification, email, Slack or Telegram message; e.g. when a hot lead comes in.
How to customise it
- Before activating it, test the workflow with Test run; the run panel shows every step's input and output.
Frequently asked questions
Which messaging channels does it work with?
The inbox and the chatbot work with conversations from these channels once they are connected to your project: WhatsApp Business (Cloud API), Telegram Bot, Slack, Discord Bot, Facebook Messenger, Email (SMTP), Twilio SMS, Gmail, Outlook / Microsoft 365 and Verimor SMS.
Can I use the same template for several brands?
Yes. Use this template creates an independent copy every time; pick a different project and the copy runs with that brand's accounts.
Do I need to know how to code?
No. The template comes with ready-made nodes and you change each node's settings in a form in the editor. Expressions that pass data between steps and the code node are only for advanced changes.
Get started with OrqLabs
Build your first workflow today
Start on the free plan: connect your accounts, pick a template and stay in control with approval steps. No credit card required.