Social · 7 steps
Social media comment triage
Every 2 hours it sorts Facebook comments into questions, praise, complaints, sales opportunities and spam; complaints and sales opportunities are flagged to you right away, and the Community Manager drafts replies to the rest for your approval.
Required integrations
Budget cap: At most $1 per run
What this template does
This Social template has 7 steps and is copied into your own project in one click; you then change the copy in the editor as you like. The AI agent doing the work: Community Manager.
Accounts you need to connect: Facebook Page. The budget cap is $1 per run; when the cap is reached, the remaining steps don't run.
When it runs
Schedule: Every 2 hours (Europe/Istanbul). The workflow starts on its own at these times; change the days and time in the trigger's cron field (0 */2 * * *).
How it works
- 01
Every 2 hours
ScheduleStarts the workflow automatically at the times you set; e.g. to create content every morning at 09:00.
- 02
Get comments & mentions
Fetches new comments and mentions since the last run, e.g. checking comments every hour and drafting replies.
- 03
Classify
Sorts each text into one of your categories and sends it down that path, e.g. splitting incoming messages into sales, support and spam.
- 04
If
Splits items into two paths by a condition: one if true, the other if not; e.g. a different message for leads scoring over 70.
- if yes → Notify team
- if no → Filter
- 05
Notify team
Sends your project team an in-app notification, email, Slack or Telegram message; e.g. when a hot lead comes in.
- 06
Filter
Lets through only items that meet a condition and drops the rest; e.g. continue only with leads that have an email.
Replies to comments and mentions in your brand voice.
How to customise it
- Change when it runs in the trigger's cron field (currently
0 */2 * * *); the editor previews the next runs. - Adjust the task text and inputs of the agent nodes to your brand and goal.
- If you want to check things before they go out, add a Request approval node before the step that sends something out.
- Change the per-run budget cap ($1) under Settings; with an economy model you can lower the cap too.
- Before activating it, test the workflow with Test run; the run panel shows every step's input and output.
Agents used
Frequently asked questions
Which social media accounts does it work with?
With the accounts connected to your project. The template is set up for Facebook Page; you can change the platform list in the editor to match your connected accounts.
Does the workflow wait for my approval?
This template has no approval step; once activated, the steps run automatically. You can add a Request approval node in the editor wherever you want to check things first.
How much does a run cost?
The template comes with a budget cap of $1 per run; when the cap is reached, the remaining steps don't run. The real cost depends on the model you choose and the number of items; you change the cap under Settings.
Can I use the template before connecting the accounts?
Yes. The workflow is still created; the affected node shows a warning during validation, and the warning disappears once you connect the account.
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