Free tools
Google review reply generator for positive and negative reviews
Paste the review as it is and choose whether it is positive or negative. The tool writes three reply drafts, one formal, one warm and one brief; read them and add your own details before posting.
Free, no sign-up. The text you type is only sent to an AI model to generate the results and isn't stored.
Ideas
E.g. The food was tasty but service was very slow, we waited 40 minutes. (Light Cafe)
With OrqLabs
A draft ready for every new review
OrqLabs drafts a reply in your brand voice the moment a review lands on your Google Business Profile. Replies to 1 to 3 star reviews are never published without your approval.
How to use it
Paste the customer's review into the box. You can add the name of your business at the end.
Choose the tone of the review: Positive review or Negative review.
Press Generate replies and read the three drafts.
In negative replies, replace the
[phone / email]placeholder with your own contact detail.Paste the reply under the review in your Google Business Profile.
Good to know
Answer a negative review without arguing
The reply is read by everyone who looks you up, not only by the reviewer. The tool apologises, does not repeat the accusations, does not argue and suggests moving the conversation to a private channel.
Don't share personal data
Don't mention order details, phone numbers or health information in a public reply. For clinics and health businesses even confirming that the person is a patient is a problem.
Don't offer a discount for a review
Google does not allow discounts or gifts in exchange for reviews. The tool does not add such offers to the replies.
A draft the moment a review arrives
In OrqLabs the Reputation Manager drafts a reply in your brand voice for every new review on your Google Business Profile. Replies are published after you approve them. See the Google Business Profile integration.
Frequently asked questions
How do I reply to a negative Google review?
Keep it short, thank the customer for the feedback, apologise for the experience and offer a private channel to sort it out. Don't repeat the accusations and don't argue.
Should I reply to positive reviews too?
Yes. A short thank-you that mentions the detail the customer wrote about and invites them back is enough; replied reviews show that someone looks after the profile.
Does the tool post the reply to Google?
No. This tool only writes drafts; you copy and paste the reply. Publishing replies automatically after your approval needs the Google Business Profile integration in OrqLabs.
Is the review I paste stored?
No. The text is only sent to an AI model to produce the replies and isn't stored. Still, don't add personal data such as the customer's phone number.
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Get started with OrqLabs
Build your first workflow today
Start on the free plan: connect your accounts, pick a template and stay in control with approval steps. No credit card required.