Solutions
A multilingual booking enquiry bot, guest emails and season plans for hotels
A ready starting point for hotels, boutique properties and guesthouses: availability, room and transfer questions on WhatsApp are answered in the guest's language and booking requests are handed to reception; pre-arrival information and post-stay thank-you emails are triggered by a notification from your own reservation system. Pick the Hotels & Tourism sector in the setup wizard and all of it is created as drafts in the panel.
The challenge
Questions in different languages at different hours
International guests write in English, German or Russian, and questions such as “do you offer a transfer?” or “do you accept pets?” wait while reception is busy or closed for the night.
Direct booking requests go unanswered
When a request sent by message is answered late, the guest completes the booking through another channel and the chance of direct contact is lost.
Guest communication starts at check-in and ends at check-out
Check-in time, directions and local tips are typed for each guest separately, and thanking guests and asking for a review after check-out is often skipped.
Season planning and competitor watch are left to the last minute
Content and offer plans for early booking, shoulder season and public holidays, and keeping an eye on what nearby properties offer, fall behind in high season.
How OrqLabs handles it
The Hotels & Tourism sector pack is set up as drafts in the panel
Pick the Hotels & Tourism sector in the setup wizard; it creates the strategy, agents, workflows and the knowledge base topics you are asked to fill in (room types and amenities, check-in and check-out rules, booking, payment and cancellation terms, transport and transfers, food and drink, experiences nearby). Everything arrives as a draft, and nothing runs until you activate it.
A multilingual booking enquiry bot
The AI Chatbot answers WhatsApp and Messenger messages in the guest's language (Turkish, English, German and Russian in the pack) from your knowledge base and collects dates, number of guests, room preference and contact details. It does not confirm availability or price itself and does not ask for payment details: it hands the request to reception, and your team confirms from the Inbox.
Pre-arrival and post-stay emails
Your reservation system notifies OrqLabs of a new booking and of a check-out through a webhook. Two days before check-in the guest gets a short email in their language with the check-in time, directions and two local tips from your knowledge base; one day after check-out a thank-you email asks them to reply if something went wrong and to leave a review if they were happy.
Destination posts and comment reply drafts
On Monday, Wednesday and Friday the Content Creator prepares an Instagram and Facebook post about an experience in the area or a corner of the property; on Saturday a post for international guests is translated into English. All of them are scheduled after your approval. The Community Manager reads Instagram comments every hour, drafts replies in the guest's language and passes complaints on to you.
Season campaign plan and competitor watch
On the 15th of each month the Campaign Planner drafts a plan for the season, public holidays and events of the next eight weeks that puts direct booking first. Every two weeks the Competitor Analyst uses web search to compare the offers, content and recurring guest-review themes of the competing properties you list.
Example flow
Pick the Hotels & Tourism sector and your goals in the setup wizard; review the workflows in the preview and start the setup.
Fill in the draft knowledge base documents: room types, check-in and check-out times and rules, cancellation terms, transfer details and local tips.
Connect Instagram, Facebook, WhatsApp Business and your email account, and activate the booking enquiry bot.
Copy the webhook URLs from the pre-arrival and post-stay workflows into your reservation system; it has to send the guest's name, email, check-in date and language.
The bot answers questions in the guest's language, and reception confirms booking requests from the Inbox.
Check the prepared posts and the English translation at the approval step, and review the comment reply drafts.
The season campaign plan lands on the Reports page on the 15th, and the competitor report on the 1st and 15th of each month.
Things to keep in mind
No reservation or property management system integration
OrqLabs does not read availability or prices from your reservation system, create bookings or take payments. Guest emails rely on the data your system sends by webhook; if your system cannot send webhooks, you cannot use those two workflows. The bot only passes on what is in your knowledge base, and reception confirms.
The real property, prices with their conditions
The content agent in the pack is instructed not to write about an amenity, view or award that does not exist and to quote prices only from the offer in your knowledge base, with its conditions (date range, per person or per room, what is included). Do not present AI-generated images as photos of the property, and do not share guest photos or reviews without permission.
Information is not a campaign
Pre-arrival and post-stay emails are booking-related information and should carry no promotional content. Campaign emails or messages to consumers in Turkey need prior consent and a record in İYS (the national message management system); with İYS connected, campaigns skip recipients without consent. The chatbot runs on WhatsApp and Messenger; Instagram DM replies are pending Meta approval.
Agents used
AI Chatbot
Auto-replies on WhatsApp, Telegram, Messenger and more
Content Creator
Platform-native posts, captions, threads and calendars
Social Publisher
Schedules and publishes approved content at the best times
Community Manager
Replies to comments and mentions in your brand voice
Campaign Planner
Turns a goal into a multi-channel campaign plan
Competitor Analyst
Tracks competitors' positioning, content and offers
Ready-made templates
Frequently asked questions
Does the bot make bookings or quote prices?
The bot answers room, amenity, transfer and house-rule questions from your knowledge base and collects dates, number of guests and room preference. It does not confirm availability or price and does not ask for payment details; it hands the request to reception.
Which languages does the bot answer in?
The booking assistant in the pack is set to answer in the guest's language; its instructions list Turkish, English, German and Russian. The knowledge base documents it answers from can stay in one language.
Is it integrated with my reservation or property management system?
There is no ready-made system integration. The pre-arrival and post-stay workflows start with a webhook trigger; you enter its URL in your own system, which sends the guest's name, email, check-in date and language.
Are comment replies posted automatically?
Auto-reply is off in the pack: the Community Manager drafts replies to Instagram comments, the drafts wait on the Approvals page and complaints are passed on to you. You can switch auto-reply on in the agent's settings if you want it.
How do I get started?
Start free, no credit card required. Pick the Hotels & Tourism sector in the setup wizard, review the drafts, connect your accounts and activate the workflows that are ready.
Get started with OrqLabs
Build your first workflow today
Start on the free plan: connect your accounts, pick a template and stay in control with approval steps. No credit card required.